Inventory & Order Management
Automated order routing and centralised inventory that eliminates manual work and the fulfilment errors that come with it.
What actually goes wrong
Orders arrive in four dashboards and get routed by whoever is at the desk. Errors follow, and each one costs a metric as well as a refund.
Why this matters. Routing rules do not get tired at 6pm on a sale day.
What SMEMinds does
- Centralised order ingestion across channels
- Automated routing rules by location, cost and SLA
- Inventory pooling with per-channel buffers
- Exception queues for the orders that need a human
- Returns processing and restocking rules
- Performance reporting against each channel's SLA
Who this is for
Sellers processing enough daily orders that manual routing breaks at peak.
Deliverables
- Routing rules
- Exception workflow
- SLA dashboard
- Returns policy
What changes.
Stated as changes in how the business runs, because those are the ones we control.
Fewer errors
Routing by rule, not by memory.
Faster dispatch
Especially at peak.
Protected metrics
Late dispatch and cancellation rates held.
Less manual work
Your team on exceptions only.
Every recommendation shows its arithmetic.
The reconciliation itself — settlements, fees, returns and claims resolved to a number you can take to a review.
See the toolsOr learn to run it yourself.
The models behind this service are taught in the Retail Business: 0 to ₹100 Crore Playbook — in Hinglish and English, with the calculators included.
Open the Retail Business: 0 to ₹100 Crore PlaybookQuestions we get about this service
Only if it cannot do the job. More often we configure what you already pay for.
Others in Data & technology
Let's look at your account.
Tell us what the constraint is and we will tell you whether we are the right people to fix it.